Privacy Policy
Effective on 15 January 2024
Joyess Sdn Bhd (“Sincere Dog-Gold, Sincere Cat, Sincere Cat Plus, and Aneesa ,” “the Company.” “we,” “us,” or “our”) is committed to privacy and data protection. This Privacy Policy applies to personal data Joyess collects from you, through our interactions with you, through joyess.com.my, other websites under the control of Joyess Sdn Bhd that link to this Privacy Policy, and our services (collectively “Services”), as well as how we use and protect your personal data. All references to Sincere Dog-Gold, Sincere Cat, Sincere Cat Plus, and Aneesa pet products include not only Joyess Sdn Bhd. Your privacy is important to us. Please read this Privacy Policy to learn about the information that Sincere Dog-Gold, Sincere Cat, Sincere Cat Plus, and Aneesa collects from you and how Sincere Dog-Gold, Sincere Cat, Sincere Cat Plus, and Aneesa uses that information.
1.Introduction In compliance with the Personal Data Protection Act 2010 (“the Act”) and its regulations, this notice is issued to all our valued clients and/or prospective clients. This Notice will inform you of your rights with regards to your personal data that has been and/or will be, collected and processed by us.
2.Collection of personal data We have collected and will collect your personal date to be processed by us and/ or on your behalf in the course of your present or future dealings with Joyess Sdn Bhd. Your personal data enables us to achieve the “Purpose” herein that is in connection with our business.
3.Description of personal data
a)Name;
b)Identity Card no.;
c)Gender
d)Email address;
e)Mobile phone no.;
f)Passport no;
g)IP address;
h)Images (still/recording);
i)Sensitive personal data, and any
j)Personally Identifiable Information (PII) defined by international privacy laws or standards
4.Purposes for collection of personal data Joyess Sdn Bhd will use clients’ personal data for the following purposes including but not limited:
Within Joyess company.
With vendors or agents. We may share your Personal Data with companies we have hired to provide services for us. When we share Personal Data with companies to provide services for us, they are not allowed to use it for any other purpose. They must keep your Personal Data confidential unless you otherwise consent.
Where your Personal Data may be transferred along with other business assets. In such cases, Personal Data may also be shared during any assessment process, subject to confidentiality and non-disclosure requirements.
Where we have received your direction or consent to the disclosure of your Personal Data.
To fulfil a service to you.
To comply with the law or respond to legal process or lawful requests, including from law enforcement and government agencies.
To investigate consumer complaints or possible breaches of law, to protect the integrity of the website, to fulfil your requests, or to cooperate in any legal investigation.
To protect the rights or property of Joyess company or our customers, including enforcing the terms governing your use of the services.
To act on a good faith belief that access or disclosure is necessary to protect the health and / or safety of our associates, customers, the public, and pets.
To support other legitimate business purposes. This includes but is not limited to legal compliance, furthering clinical studies, evaluating diagnosis and treatment of pets.
To conduct surveys and studies. We may ask you to participate in a survey or study; and may request information from you. Participation is voluntary, and you have the choice of whether to disclose any requested information.
5.Sources of personal data Joyess Sdn Bhd may obtain clients’ personal date from the following sources including but not limited to:
a.Information you directly provide
When you participate in our offers, programs, or Site features (or otherwise communicate with us), you may directly provide us with information, including (but not limited to) the following:
Identifiers, such as name, email address, and postal address or postal code
Username or password
Phone number
Age or birthdate
Gender
Demographic information
Geolocation information
Purchasing behaviour
Credit card or other payment information
Loyalty card information
Marital status
Contact information of family members or others
Photos, videos, audio recordings and other user-submitted content that contains personal information
Other information about you, your household, your family, or others (such as commercial information like interests or product preferences)
Other information you affirmatively allow a third-party service (such as Facebook) to provide to us
b.Information from social media platforms
If you choose to access or make use of third-party social media platforms (such as Facebook, Instagram, or Tiktok), we may receive personal information about you that you have made available to those services, including information about your contacts on those services. For example, some social media platforms allow you to push content from our Site to your contacts or to pull information about your contacts so you can connect with them on our Site. Some social media platforms also will facilitate your registration or log-in for our Site or enhance or personalize your experience on our Site. Your decision to use a social media platform will always be voluntary. However, you should make sure you are comfortable with the information social media platforms may make available to our Site by carefully reading and reviewing those platforms’ privacy policies.
c.Information we gather from your device when you visit our Sites or when you view our online ads When you visit or use our Sites, or when you view our online ads elsewhere, we may use cookies or other technologies (including pixels, tags, and web beacons) to collect information about your computer or device, and your internet or other electronic network activity.
The following are examples of the types of information we may collect in this way:
Device type (such as desktop, tablet, or mobile device)
Browser type (such as Google Chrome)
Operating system (such as Windows)
IP address, device ID, or similar information
Geolocation information
Websites or online services you visit before or after our Site
Your interaction with our Site (such as the links you click and the pages and items you view)
Whether you open or forward our emails or click on elements within these emails
d.Information we may obtain from other sources We may obtain information about you, even if we don't have a direct relationship with you, from other sources, such as public databases, other brands and groups within General Mills, retailers, data aggregators, and other commercially available sources. This information may include:
Identifiers, such as name, email address, and postal address
Social media user IDs
Phone number
Age
Gender
Demographic information
Marital status and number and age of children
Income level
Purchasing behaviour
Interests, hobbies, and product preferences Interactions with media or advertising
Publicly observable activities (such as blogs and online postings)
Please note that parts or all of the information we collect or obtain may be combined or linked (by us or by third parties providing services to us) for any of the purposes described in this Privacy Policy, including to help us customize how we communicate with you and to improve our products, services, and marketing efforts.
6.Disclosure of personal data
We may disclose client’s personal date to other subsidiaries within our group. These subsidiaries will treat client’s personal data as confidential, in accordance with this Privacy Policy and with all applicable Data Protection legislation and will process such personal data only for the Purposes and within the terms set out herein. We are responsible for the personal data under our control, including personal data disclosed by us to a Vendor (often referred to as the “data processor’). We take every measure to provide a comparable level of protection for personal data should the information be processed by a Vendor. Joyess Sdn Bhd is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.
7.Security of personal data
Joyess Sdn Bhd uses strict procedures and security features to prevent unauthorized access wherever possible. Personal data provided to Joyess Sdn Bhd via our website or via any Applications, online credit card transactions are protected during transit using encryption such as Transport Layer Security (TLS). When personal data is stored by Joyess Sdn Bhd, we use computer systems with limited access housed in facilities using physical security measures. Data stored in cloud services in encrypted form including when we utilize third-party storage. The level of security of personal data which kept in a non-electronic environment are also treated with strict procedures and means.
8.Use of Cookies
The cookies used by the Website are solely associated to anonymous users and their computers and do not provide personal data on users. Some cookies are used by third parties to provide Joyess Sdn Bhd with data on the effectiveness of its engagements and promotions. The cookies used by the Website not in any way collect personal data that could be used to identify a specific user. In addition, cookies are of a temporary nature, used solely to improve the efficiency of the last transmission. Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.
9.Transfer of Personal Data
We are very serious about providing a comparable level of protection for personal data should the information be processed or used outside Malaysia by our vendors or experts.
10.Marketing and promotional purposes
Upon subscribing to our services, you will be receiving marketing and/or promotional emails or calls from us, which includes monthly promotions and information on future events. If you do not wish to receive any promotional news or calls please click the “unsubscribe” link at the bottom of the email and you will be excluded from our newsletters and contacts.
11.Data subject’s obligations
It is necessary for Joyess Sdn Bhd to collect and to retain clients’ personal data. Therefore, it is also obligatory for clients to supply personal data to us in the most accurate manner. If clients do not provide us with personal data, Joyess Sdn Bhd are unable to process personal data on clients’ behalf, for the Purpose stated in clause 4. Herein, or effectively render our services to clients, and all relationships created or to be created between us shall then be terminated and ceased t be in effect immediately.
12.The rights of data subject
a.To request access to personal data Clients have the right to request for access to personal data processed by us on with reasonable notice. Access, requests can be made through online by filling up the Data Access Request Form or you can walk in to our clients’ stores.
b.To request correction of personal data Clients have the rights to request for correction and/or update of your personal data that is inaccurate, incomplete or outdated. Correction requests can be made through online by filling us the Data Correction Request Form.
c.To limit processing of your personal data Clients are entitled to limit our processing of personal data by expressly withdrawing the consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.
13.Changer to Privacy Policy
We reserve the right to amend this Privacy Policy from time to time without prior notice. We advise that you check our website for this Privacy Policy on a regular basis. Kindly view our Privacy notice on the website, joyess.com.my.
14.Inquiries and complaints
Should you require further information about the personal data we hold or the way in which your information is being collected or used which are not answered by this Privacy Notice please contact or write to us at:
Contact number : +60 19-5711288 (Whatsapp only)
Email : Joyess.info@gmail.com
Address : No. 940, Lorong Perindustrian Bukit Minyak 7, Taman Perindustrian Bukit Minyak, 14100 Simpang Ampat, Pulau Pinang.
